Privacy Policy
Last Updated: 18 March 2025
At zoralexent, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our startup ecosystem financing platform.
We're based in Australia and operate under the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988. If you've got questions or concerns about how we handle your data, we're here to help.
Information We Collect
Running a financing platform means we need certain information to serve you properly. Here's what we typically gather and why it matters.
Personal Identification Details
When you create an account or apply for financing options, we collect basic identifying information. This includes your full name, email address, phone number, and physical address. For business accounts, we also need your company name, ABN, and business structure details.
Financial Information
Since we're helping startups navigate financing, we collect relevant financial data. Bank account details, credit history, revenue figures, and funding requirements all fall into this category. We handle this information with extra care and encrypt it during transmission and storage.
Technical Data
Like most websites, we automatically collect certain technical information when you visit us. IP addresses, browser types, device information, and how you interact with our platform help us improve your experience and keep things secure.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Account Information | Service provision and user authentication | Active account plus 7 years |
| Financial Records | Financing assessment and compliance | 7 years from last transaction |
| Communication Logs | Support and dispute resolution | 3 years from last contact |
| Technical Data | Security and platform optimization | 12 months |
How We Use Your Information
We're not in the business of collecting data just to have it. Everything we gather serves a specific purpose related to helping you access startup financing.
- Processing your financing applications and matching you with appropriate funding opportunities
- Verifying your identity and conducting necessary background checks to meet regulatory requirements
- Communicating with you about your applications, platform updates, and relevant financing options
- Improving our platform based on how users interact with our services
- Preventing fraud and maintaining the security of our ecosystem
- Meeting our legal obligations under Australian financial services regulations
- Providing customer support when you need assistance
We don't sell your personal information to third parties. That's not our business model, and it never will be.
Sharing Your Information
Sometimes we need to share your information with other parties to provide our services effectively. We only do this when necessary and with appropriate safeguards.
Financial Partners and Investors
When you apply for financing through our platform, we share relevant information with potential investors or lenders. This is essential for them to evaluate your application. We only share what's needed for assessment purposes.
Service Providers
We work with trusted service providers who help us operate our platform. Cloud hosting companies, payment processors, and customer support tools all receive limited access to your data. These providers are contractually obligated to protect your information and can only use it for specified purposes.
Legal Requirements
If Australian law requires us to disclose your information, we'll comply. This includes responses to court orders, regulatory inquiries, or investigations into illegal activity. We'll notify you when legally permitted to do so.
International Data Transfers
Some of our service providers operate servers outside Australia. When your data moves internationally, we ensure adequate protections are in place through standard contractual clauses or other approved mechanisms under Australian privacy law.
Our primary data storage remains within Australia, but backup systems and certain technical services may involve overseas transfers to the United States or European Union countries.
Your Privacy Rights
Australian privacy law gives you several rights regarding your personal information. We respect these rights and make it straightforward to exercise them.
Access Your Information
You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request, free of charge for the first request each year. Additional requests may incur a reasonable administrative fee.
Correct Inaccurate Data
If information we hold about you is wrong or outdated, let us know. We'll update it promptly. You can make most corrections directly through your account settings.
Request Deletion
You can ask us to delete your personal information. We'll comply unless we're legally required to retain it. Financial records typically need to be kept for seven years under Australian law, so complete deletion might not always be possible immediately.
Object to Processing
If you believe we're processing your information inappropriately, you can object. We'll review your concerns and either stop the processing or explain why we need to continue.
Data Portability
You can request your data in a structured, commonly used format. This makes it easier if you want to transfer your information to another service provider.
How to Exercise Your Rights
Send your request to info@zoralexent.com with "Privacy Request" in the subject line. Include your full name, account email, and specific details about what you're requesting.
We'll verify your identity before processing requests to protect against unauthorized access. This usually involves confirming details from your account or asking security questions.
Security Measures
Protecting your information isn't just a legal requirement for us – it's fundamental to operating a trustworthy financing platform.
Technical Safeguards
We use industry-standard encryption for data transmission (TLS 1.3) and storage (AES-256). Our servers are housed in secure facilities with restricted physical access. Regular security audits help us identify and address vulnerabilities.
Access Controls
Only authorized staff members can access personal information, and only when necessary for their role. We maintain detailed access logs and conduct regular reviews of who has accessed what information.
Incident Response
Despite our best efforts, no system is completely immune to security incidents. We've established procedures to detect, respond to, and recover from potential breaches. If a breach affects your information, we'll notify you and the Office of the Australian Information Commissioner as required by law.
Cookies and Tracking
Our website uses cookies and similar technologies. These small files help us remember your preferences and understand how you use our platform.
Essential Cookies
Some cookies are necessary for our platform to function. These handle things like keeping you logged in and remembering your security settings. You can't disable these without breaking core functionality.
Analytics Cookies
We use analytics tools to understand how visitors interact with our site. This information is aggregated and doesn't identify you personally. You can opt out of analytics tracking through your account settings.
Managing Cookies
Your browser settings let you control cookies. Blocking all cookies will affect your ability to use certain features of our platform. Most browsers offer granular control if you want to block some types while allowing others.
Data Retention
We don't keep your information longer than necessary. Retention periods vary based on the type of data and our legal obligations.
Account information remains active while you use our services. After account closure, we retain basic records for seven years to meet financial services regulations. Financial transaction records also stay on file for seven years from the date of the transaction.
Marketing communications and preference data are kept until you unsubscribe or withdraw consent. Technical logs and security data typically get deleted after 12 months unless needed for ongoing investigations.
If you request deletion of your data, we'll remove what we legally can and anonymize the rest. Some aggregated, non-identifiable data may be retained indefinitely for statistical purposes.
Children's Privacy
Our platform isn't designed for anyone under 18. We don't knowingly collect information from minors. If we discover we've inadvertently gathered data from someone under 18, we'll delete it promptly.
Financing decisions involve legal contracts that require participants to be adults under Australian law. Parents or guardians managing accounts for family businesses should ensure minors don't use our platform directly.
Changes to This Policy
Privacy practices evolve as technology and regulations change. We review and update this policy regularly to reflect current practices and legal requirements.
When we make significant changes, we'll notify you via email and display a prominent notice on our platform. Continuing to use our services after changes take effect means you accept the updated policy.
Minor clarifications or administrative updates might not warrant individual notification, but we'll always update the "Last Updated" date at the top of this page.
Making a Complaint
If you're concerned about how we've handled your personal information, we want to hear about it. Start by contacting our privacy team at info@zoralexent.com with details of your concern.
We'll acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If the matter is complex, we'll keep you updated on progress.
Not satisfied with our response? You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the regulator responsible for privacy matters in Australia. Visit oaic.gov.au for information on their complaint process.